The Dashboard Metrics Evaluation Assignment Discussion

The Dashboard Metrics Evaluation Assignment Discussion

Note the highlighted areas in the instructions. Option 1 is what we will go with and ive included the information in the fact sheet and dashboard diabetes

listed below are some health agencies and organizations
-Agency for Healthcare Research and Quality. (n.d.). https://www.ahrq.gov
Centers for Disease Control and Prevention. (n.d.). https://www.cdc.gov
Centers for Medicare and Medicaid Services. (n.d.). https://www.cms.hhs.gov
Food and Drug Administration. (n.d.). https://www.fda.gov
Health Resources & Services Administration. (n.d.). https://www.hrsa.gov
The Joint Commission. (n.d.). https://www.jointcommission.org
National Academy of Medicine. (n.d.). https://nam.edu
National Institutes of Health. (n.d.). https://www.nih.gov
Occupational Safety and Health Administration. (n.d.). https://www.osha.gov
U.S. Department of Health and Human Services. (n.d.). https://www.hhs.gov
U.S. Environmental Protection Agency. (n.d.). https://www.epa.gov The Dashboard Metrics Evaluation Assignment Discussion

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Dashboard Metrics Evaluation

The healthcare industry is highly regulated, and government laws and policies at the local, state, and federal levels set specific performance benchmarks that healthcare organizations must meet. As a result, it is vital for the interprofessional care team to understand the performance and compliance metrics displayed in reports and dashboards. In this report, I will evaluate the current organizational or interprofessional team performance using either the dashboard metrics simulation. By comparing the performance against the prescribed benchmarks set forth by the relevant laws and policies, I will draw conclusions and advocate for ethical and sustainable actions to address underperformance and improve the quality of care and performance.

Evaluation of Dashboard Metrics Associated with Benchmarks

After a thorough evaluation of the dashboard metrics, it is evident that the Mercy Hospital is facing some challenges in meeting the prescribed benchmarks set forth by relevant laws and policies. One notable example is in the area of foot exams for patients with diabetes. The dashboard shows that the percentage of patients with diabetes who received a foot exam is below the benchmark of 90% in all quarters of both 2019 and 2020. On the other hand, the organization is performing well in the area of eye exams for patients with diabetes, as the percentage of patients who received an eye exam is consistently above the benchmark of 80%. The Dashboard Metrics Evaluation Assignment Discussion

The benchmarks for eye and foot exams for patients with diabetes are established by the American Diabetes Association (ADA) as part of their Standards of Medical Care in Diabetes. The ADA (2022) recommends annual eye exams for all patients with diabetes to detect and treat diabetic retinopathy, which can lead to vision loss. In addition, the ADA recommends at least annual foot exams for patients with diabetes to prevent foot complications, such as neuropathy and amputation.

Based on the above evaluation, it can be concluded that the organization is performing well in the area of eye exams for patients with diabetes, but there is room for improvement in the area of foot exams. To address this underperformance, the organization could consider implementing a comprehensive foot exam program that is integrated into the overall diabetes care plan. This could involve educating patients on the importance of foot exams and the role they play in preventing complications, as well as increasing staffing to provide timely and thorough exams.

One area of uncertainty is the root cause of the underperformance in the area of foot exams. Further investigation is needed to understand why patients with diabetes are not receiving the recommended foot exams, such as patient refusal, scheduling issues, or inadequate staffing. Additionally, data on patient outcomes, such as hospital readmissions and amputation rates, could provide further insight into the impact of this underperformance. Improving this missing information could help the organization better understand the situation and make more informed decisions to improve patient care.

Consequences of not Meeting Prescribed Benchmarks

The consequences of not meeting prescribed benchmarks can have a significant impact on Mercy Hospital . When benchmarks are not met, the hospital may experience a loss in reputation, leading to decreased patient trust and lower patient satisfaction. This can result in decreased patient volume and decreased revenue, as well as a reduction in funding from government and private sources. The hospital’s resources, such as staffing, may be negatively impacted if they are not adequately equipped to meet the demands of patients with diabetes. This can lead to staff burnout, which can result in decreased staff morale and decreased quality of care (De Vries & Pool, 2017)The Dashboard Metrics Evaluation Assignment Discussion. Additionally, a lack of resources may make it more difficult for the hospital to meet its operational and capital funding needs, leading to decreased financial stability. Logistical considerations, such as physical space, may also be affected if the hospital is unable to meet the demands of patients with diabetes. For example, if the hospital does not have enough exam rooms to meet the needs of its patients, this may result in longer wait times, which can negatively impact patient satisfaction. Support services, such as pharmacy, cleaning services, dietary, and others, play a critical role in supporting the hospital’s efforts to meet its benchmarks. If these services are not adequately staffed or equipped, this can impact the hospital’s ability to provide high-quality care to its patients.

Cultural diversity in the community may also impact the hospital’s ability to meet its benchmarks. For instance, if the hospital is not equipped to meet the needs of a culturally diverse patient population, it may not be able to provide culturally appropriate care to all of its patients, leading to decreased patient satisfaction (De Vries & Pool, 2017). Finally, staff skills and procedures and processes can also impact the hospital’s ability to meet its benchmarks. If staff are not adequately trained or if processes are not well-established, this can lead to decreased quality of care, decreased patient satisfaction, and increased risk of medical errors.

The challenges that may potentially contribute to benchmark underperformance include a lack of resources, inadequate staffing, limited financial support, physical space constraints, and a lack of support services. Inadequate staffing levels may lead to longer wait times and reduced access to care, while limited financial support may prevent organizations from investing in new technologies and services (De Vries & Pool, 2017)The Dashboard Metrics Evaluation Assignment Discussion. Physical space constraints can also limit the ability of organizations to accommodate the needs of their patients.

In terms of assumptions, it is assumed that the data presented in the dashboard is accurate and up-to-date, and that the benchmark values are based on industry standards and best practices. Additionally, it is assumed that the organization has the capacity to effectively implement and sustain any recommended improvements, and that any changes to policies or laws that may impact the benchmarks have been taken into account.

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Evaluating a benchmark underperformance

In the healthcare industry, benchmark underperformance can have significant consequences for the organization, its staff, and the patients it serves. One such benchmark that has the potential for greatly improving overall quality and performance is the patient satisfaction rate. A study by the Journal of Healthcare Quality found that lower patient satisfaction rates can lead to decreased patient loyalty, lower referral rates, and increased healthcare costs (Karaca & Duma, 2019). In Mercy Hospital, the patient satisfaction benchmark is underperforming, with a score of only 75% compared to the benchmark of 90%. This underperformance is widespread throughout the organization and affects a large number of patients. The low satisfaction rate has led to a decrease in patient loyalty and a decline in referral rates, putting a strain on the organization’s resources and financial performance.

One of the challenges contributing to the underperformance of this benchmark is the lack of effective communication between staff and patients. Many patients report feeling frustrated with the time it takes to receive a response from staff members, and some have reported feeling as though their concerns were not being heard (Karaca & Duma, 2019)The Dashboard Metrics Evaluation Assignment Discussion. In order to improve the patient satisfaction rate, the organization should focus on improving communication between staff and patients. This can be achieved through implementing regular patient feedback sessions, providing training on effective communication skills for staff members, and increasing the availability of staff members to respond to patient inquiries in a timely manner.

Ethical and sustainable actions

In addressing a benchmark underperformance in a health care organization or interprofessional team, it is important to consider the ethical and sustainable actions needed to address the issue. One of the appropriate groups of stakeholders to act on improving the identified benchmark metric would be the leadership team of the organization, including the CEO, CMO, COO, and CFO. These individuals have the authority to allocate resources, implement processes, and make strategic decisions that can impact the organization as a whole (Kruk et al., 2018). The stakeholder group should take action because improved benchmark performance directly impacts the quality of care provided to patients and the reputation of the organization. Ethical actions that the stakeholder group could take include investing in staff training and development, increasing resources for technology and equipment, implementing process improvements, and collaborating with other healthcare organizations to share best practices (Kruk et al., 2018)The Dashboard Metrics Evaluation Assignment Discussion. Additionally, incorporating diversity and inclusion in the workplace and involving patients and their families in the decision-making process can also support improved benchmark performance (Kaiser et al., 2022). By prioritizing ethical and sustainable actions, the stakeholder group can work towards creating a positive impact on the organization and the community it serves, ultimately leading to improved patient outcomes.

References

American Diabetes Association. (2020). Standards of Care in Diabetes to Guide Prevention, Diagnosis, and Treatment for People Living with Diabetes. https://diabetes.org/newsroom/press-releases/2022/american-diabetes-association-2023-standards-care-diabetes-guide-for-prevention-diagnosis-treatment-people-living-with-diabetes

De Vries, D. H., & Pool, R. (2017). The influence of community health resources on effectiveness and sustainability of community and lay health worker programs in lower-income countries: A systematic review. PLOS ONE, 12(1), e0170217. https://doi.org/10.1371/journal.pone.0170217

Kaiser, L., Conrad, S., Neugebauer, E. A., Pietsch, B., & Pieper, D. (2022). Interprofessional collaboration and patient-reported outcomes in inpatient care: A systematic review. Systematic Reviews, 11(1). https://doi.org/10.1186/s13643-022-02027-x

Karaca, A., & Durna, Z. (2019). Patient satisfaction with the quality of nursing care. Nursing open, 6(2), 535-545. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6419107/

Kruk, M. E., Gage, A. D., Arsenault, C., Jordan, K., Leslie, H. H., Roder-DeWan, S., Adeyi, O., Barker, P., Daelmans, B., Doubova, S. V., English, M., García-Elorrio, E., Guanais, F., Gureje, O., Hirschhorn, L. R., Jiang, L., Kelley, E., Lemango, E. T., Liljestrand, J., … Pate, M. (2018). High-quality health systems in the sustainable development goals era: Time for a revolution. The Lancet Global Health, 6(11), e1196-e1252. https://doi.org/10.1016/s2214-109x(18)30386-3 The Dashboard Metrics Evaluation Assignment Discussion

Assessment 1 Instructions: Dashboard Metrics Evaluation

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Bottom of Form

• Write a 3-5 page report for a senior leader that communicates your evaluation of current organizational or interprofessional team performance, with respect to prescribed benchmarks set forth by government laws and policies at the local, state, and federal levels.

Introduction

In the era of health care reform, many of the laws and policies set forth by government at the local, state, and federal levels have specific performance benchmarks related to care delivery outcomes that organizations must achieve. It is critical for organizational success that the interprofessional care team is able to understand reports and dashboards that display the metrics related to performance and compliance benchmarks.

Maintaining standards and promoting quality in modern health care are crucial, not only for the care of patients, but also for the continuing success and financial viability of health care organizations. In the era of health care reform, health care leaders must understand what quality care entails and how quality in health care connects to the standards set forth by relevant federal, state, and local laws and policies. Understanding relevant benchmarks that result from these laws and policies and how they relate to quality care and regulatory standards is also vitally important.

Health care is a dynamic, complex, and heavily regulated industry. For this reason, you will be expected to constantly scan the external environment for emerging laws, new regulations, and changing industry standards. You may discover that as new policies are enacted into law, ambiguity in interpretation of various facets of the law may occur. Sometimes, new laws conflict with preexisting laws and regulations, or unexpected implementation issues arise, which may warrant further clarification from lawmakers. Adding partisan politics and social media to the mix can further complicate understanding of the process and buy-in from stakeholders The Dashboard Metrics Evaluation Assignment Discussion.

Health care is a dynamic, complex, and heavily regulated industry. For this reason, you will be expected to constantly scan the external environment for emerging laws, new regulations, and changing industry standards. You may discover that as new policies are enacted into law, ambiguity in interpretation of various facets of the law may occur. Sometimes, new laws conflict with preexisting laws and regulations, or unexpected implementation issues arise, which may warrant further clarification from lawmakers. Adding partisan politics and social media to the mix can further complicate understanding of the process and buy-in from stakeholders.

Instructions

Choose one of the following two options for a performance dashboard to use as the basis for your evaluation:

Option 1: Dashboard Metrics Evaluation Simulation

Use the data presented in your Assessment 1 Dashboard and Health Care Benchmark Evaluation activity as the basis for your evaluation.

Note: The writing you do as part of the simulation could serve as a starting point to build upon for this assessment The Dashboard Metrics Evaluation Assignment Discussion.

Option 2: Actual Dashboard

Use an actual dashboard from a professional practice setting for your evaluation. If you decide to use actual dashboard metrics, be sure to add a brief description of the organization and setting that includes:

• • The size of the facility that the dashboard is reporting on.
  • The specific type of care delivery.
  • The population diversity and ethnicity demographics.
  • The socioeconomic level of the population served by the organization.

Note: Ensure your data are Health Insurance Portability and Accountability Act (HIPAA) compliant. Do not use any easily identifiable organization or patient information.

To complete this assessment:

5. Review the performance dashboard metrics in your Assessment 1 Dashboard and Health Care Benchmark Evaluation activity, as well as relevant local, state, and federal laws and policies. Consider the metrics that are falling short of the prescribed benchmarks. Note: The writing you do as part of the simulation could serve as a starting point to build upon for this assessment.
6. Write a report for a senior leader that communicates your evaluation of current organizational or interprofessional team performance, with respect to prescribed benchmarks set forth by government laws and policies at the local, state, and federal levels. In addition, advocate for ethical and sustainable action to address benchmark underperformance and explain the potential for improving the overall quality of care and performance, as reflected on the performance dashboard.
7. Make sure your report meets the Report Requirements listed below. Structure it so that it will be easy for a colleague or supervisor to locate the information they need, and be sure to cite the relevant health care policies or laws when evaluating metric performance against established benchmarks The Dashboard Metrics Evaluation Assignment Discussion.

Report Requirements

The report requirements outlined below correspond to the scoring guide criteria, so be sure to address each main point. Read the performance-level descriptions for each criterion to see how your work will be assessed. In addition, be sure to note the requirements for document format and length and for supporting evidence.

• • Evaluate dashboard metrics associated with benchmarks set forth by local, state, or federal health care laws or policies.

• • • Which metrics are not meeting the benchmark for the organization?

• • • What are the local, state, or federal health care policies or laws that establish these benchmarks?

• • • What conclusions can you draw from your evaluation?

• • • Are there any unknowns, missing information, unanswered questions, or areas of uncertainty where additional information could improve your evaluation?

• • Analyze the consequence(s) of not meeting prescribed benchmarks and the impact this has on health care organizations or teams.

• • • Consider the following examples:

• • • • Organizational mission and vision.

• • • • Resources.

• • • • • Staffing.

• • • • • Financial: Operational and capital funding.

• • • • • Logistical considerations: Physical space.

• • • • • Support services (any ancillary department that gives support to a specific care unit in the organization, such as pharmacy, cleaning services, dietary, et cetera).

• • • • Cultural diversity in the community.

• • • • Staff skills.

• • • • Procedures and processes.

• • • Address the following: The Dashboard Metrics Evaluation Assignment Discussion

• • • • What are the challenges that may potentially contribute to benchmark underperformance?

• • • • What assumptions underlie your conclusions?

• • Evaluate a benchmark underperformance in a heath care organization or interprofessional team that has the potential for greatly improving overall quality or performance.

• • • Focus on the benchmark you chose to target for improvement. Which metric is underperforming its benchmark by the greatest degree?

• • • State the benchmark underperformance that is the most widespread throughout the organization or interprofessional team.

• • • State the benchmark that affects the greatest number of patients.

• • • Include how this underperformance will affect the community that the organization serves.

• • • Include the greatest opportunity to improve the overall quality of care or performance of the organization or interpersonal team and, ultimately, to improve patient outcomes, as you think about the issue and the current poor benchmark outcomes.

• • Advocate for ethical and sustainable action(s), directed toward an appropriate group of stakeholders, needed to address a benchmark underperformance.

• • • Who would be an appropriate group of stakeholders to act on improving your identified benchmark metric?

• • • Why should the stakeholder group take action?

• • • What are some ethical actions the stakeholder group could take that support improved benchmark performance? The Dashboard Metrics Evaluation Assignment Discussion

• • Organize content so ideas flow logically with smooth transitions.

• • • Proofread your report, before you submit it, to minimize errors that could distract readers and make it more difficult for them to focus on the substance of your evaluation and analysis.

• • Support main points, assertions, arguments, conclusions, or recommendations with relevant and credible evidence.

• • • Be sure to apply correct APA formatting to source citations and references.

Report Format and Length

Format your report using APA style.

• • Use the APA Style Paper Tutorial [DOCX] to help you in writing and formatting your report. Be sure to include:

• • • A title and references page. An abstract is not required.

• • • Appropriate section headings.

• • Your report should be 3–5 pages in length, not including the title page and references page.

Supporting Evidence

Cite 4–6 credible sources from peer-reviewed journals or professional industry publications to support your analysis of challenges, evaluation of potential for improvement, and your advocacy for ethical action.

Portfolio Prompt: You may choose to save your report to your ePortfolio.

Competencies Measured

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria: The Dashboard Metrics Evaluation Assignment Discussion

• • Competency 1: Analyze relevant health care laws, policies, and regulations; their application; and their effects on organizations, interprofessional teams, and professional practice.

• • • Analyze the consequence(s) of not meeting prescribed benchmarks and the impact this has on health care organizations or teams.

• • Competency 2: Lead the development and implementation of ethical and culturally sensitive policies that improve health outcomes for individuals, organizations, and populations.

• • • Advocate for ethical and sustainable action(s), directed toward an appropriate group of stakeholders, needed to address a benchmark underperformance.
      

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• • Competency 3: Evaluate relevant indicators of performance, such as benchmarks, research, and best practices, to inform health care laws and policies for patients, organizations, and populations.

• • • Evaluate dashboard metrics associated with benchmarks set forth by local, state, or federal health care laws or policies.

• • • Evaluate a benchmark underperformance in a health care organization or interprofessional team that has the potential for greatly improving quality or performance.

• • Competency 5: Produce clear, coherent, and professional written work, in accordance with Capella’s writing standards.

• • • Organize content so ideas flow logically with smooth transitions.

• • • Support main points, assertions, arguments, conclusions, or recommendations with relevant and credible evidence The Dashboard Metrics Evaluation Assignment Discussion