NR 510 Week 5: Conflict Resolution Strategies Discussion
NR 510 Week 5: Conflict Resolution Strategies Discussion
NR 510 Week 5: Conflict Resolution Strategies Discussion – Leadership is not random. It is multifaceted and must be communicated as a stated plan to effect a change. Organizational leaders provide a vision and move others toward a common goal. This vision also reinforces the importance of teamwork in the workplace.
According to Buppert (2015), quality improvement and patient safety are inextricably intertwined. A work environment that supports teamwork and respect for other people is essential to promote patient safety and quality of care. Unprofessional behavior is disruptive and adversely impacts patient and staff satisfaction, the recruitment and retention of healthcare professionals, communication, teamwork and undermines a culture of safety. Unprofessional behavior is therefore unacceptable. NR 510 Week 5: Conflict Resolution Strategies Discussion.
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NR 510 Week 5: Conflict Resolution Strategies Discussion Question:
In this scenario, what evidence-based organizational strategies and management skills might you employ to resolve co-worker conflict? Reflect on conflict resolution strategies specifically for healthcare. How does teamwork increase patient safety? NR 510 Week 5: Conflict Resolution Strategies Discussion. Provide evidence and rationales to support your decisions. Provide evidence and rationale to support your decisions NR 510 Week 5: Conflict Resolution Strategies Discussion
According to various surveys, nursing leaders and managers spend 25 to 40 percent of their time dealing with staff-on-staff and patient-on-staff conflicts (Baddar, Salem, & Villagracia, 2016). It only makes sense as a future nursing manager that I examine ways to resolve employee and patient conflicts. Healthcare experts who study ways in which people respond to conflict state the Thomas-Killman Instrument (TKI) is a model that identifies five different tactics people typically use when handling conflict (Baddar et al., 2016). Accommodating, compromising, collaborating, avoiding, competing, each of these conflict styles comes with advantages and disadvantages (Baddar et al., 2016). Since the scenario focuses on ways to resolve co-worker conflict, the strategies I employ must promote a work productivity and patient safety. The two styles that are best applied to addressing conflict among healthcare co-workers are compromising and collaborating because of the team-based environment (Baddar et al., 2016). Compromising is a bargaining process in which both parties make concessions to reach a mutual agreement (Baddar et al., 2016). Compromise is a good way to solve a complex issue quickly, as it gives both parties equal power and allow them to stay committed to their position and duties. Collaborating is the best way to solve conflicts since its goal is to find a mutual solution (Baddar et al., 2016). This process often needs the assistance of a mediator and involves high amounts of cooperation from the conflicting parties (Baddar et al., 2016). Collaborating takes the time to communicate and seek to fix the small or underlying reasons to the conflict. As a nursing manager, promoting and teaching communication among team members is vital (Amestoy et al., 2014). In healthcare environments in which nursing managers include communication and interpersonal skills training in orientation sessions, nursing managers report a 10 percent improvement in how nursing co-workers handle difficult issues (Amestoy et al., 2014). This change has also made a significant impact on patient satisfaction and employee productivity (Amestoy et al., 2014). NR 510 Week 5: Conflict Resolution Strategies Discussion. The authors also suggest listening, openly showing respect, and teaching democratic mediation skills as positive EBP conflict resolution strategies and management skills. NR 510 Week 5: Conflict Resolution Strategies Discussion NR 510 Week 5: Conflict Resolution Strategies Discussion References:
Amestoy, S. C., Schubert-Backes, V. M., Thofehrn, M. B., Martini, J. G., Schlindwein-Meirelles, B. H., & De Lima Trindade, L. (2014). Conflict management: challenges experienced by nurse-leaders in the hospital environment. Revista Gaúcha de Enfermagem: Publication of The Federal University of Rio Grande do Sul, 35(2). Retrieved from http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1983-14472014000200079
Baddar, F., Salem, O. A., & Villagracia, H. N. (2016). Conflict resolution strategies of nurses in a selected government tertiary hospital in the Kingdom of Saudi Arabia. Journal of Nursing Education and Practice, 6(5), 91-99. Retrieved from http://www.sciedu.ca/journal/index.php/jnep/article/viewFile/8238/5269. NR 510 Week 5: Conflict Resolution Strategies Discussion