Developing A Customer Care Strategy Discussion

Developing A Customer Care Strategy Discussion

Discussion Response

I agree with you that any strategic choice made by an organization enables it to move one step closer to realizing its goals and objectives. Organizations need to consider their goals and objectives when making decisions about pre-service, after-service, and point-of-service. With regard to pre-service, it is important for organizations to identify the needs of their customers and to provide the required services in a timely manner (Silliman et al., 2020)Developing A Customer Care Strategy Discussion. This can be done by developing a customer care strategy and by implementing systems that allow for efficient customer service delivery.

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After-service is important as it allows customers to receive the necessary support and services in a timely manner while also ensuring that their concerns are addressed. Organizations need to ensure that after-service is offered in a convenient and accessible location and that the staff providing the service are knowledgeable about the products or services being provided. Point-of-service is important because it helps customers make the necessary choices about their needs and how best to meet them (Silliman et al., 2020)Developing A Customer Care Strategy Discussion. Without it, customers may not be able to make informed decisions about the products or services that are available to them. By providing clear information and by helping customers understand the options available to them, point-of-service can help organizations ensure that their customers are satisfied with the services they receive, and this would enhance customer loyalty and retention, which has been found to be better than getting new customers.

To add on, I believe Customer service is an essential part of any organization, and it is important to ensure that the customer care strategy is developed in a way that meets the needs of the customers (Moisanen, 2018). By implementing systems that allow for efficient customer service delivery, organizations can ensure that their customers are able to receive the necessary support and services in a timely manner. I have to say that your post was succinct, precise, and informative, and I enjoyed reading it as I understood the significance of pre-service, after-service, and point-of-service in any organization.

References

Moisanen, J. (2018). Importance of customer service–Case study Verkkokauppa. com.

Silliman, B., Edwards, H. C., & Johnson, J. C. (2020). Preparing capable youth workers: The project youth Extension Service approach. Journal of Youth Development, 15(1), 122-149. Developing A Customer Care Strategy Discussion