The Emotional Intelligence Assignment Paper

The Emotional Intelligence Assignment Paper

EMOTIONAL INTELLIGENCE ASSIGNMENT INSTRUCTIONS OVERVIEW Emotional and social intelligence are enduring aspects of personal and professional leadership. The ability to honestly appraise and reflect upon one’s responses to personal and professional experiences provides a basis for growth. INSTRUCTIONS You will write an 8–10-page research and reflective-based paper that focuses on emotional intelligence (EI) and social intelligence (SI). It will include a discussion of an EI assessment test taken online, in addition to demonstrating a contemporary work situation application. A plan for improvement will be presented. The paper must include at least 6–8 references in APA format in addition to the course textbooks, the Bible, and an Appendix with the EI test results displayed. You will take an online EI test (such as Maetrix Emotional Intelligence Test (MEIT)).

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The results will be discussed in the Emotional Intelligence Assignment, and displayed in the paper’s Appendix. Compare and contrast EI and SI. Discuss how understanding EI and SI may benefit you and those you work with. How can it help or hinder your current and potential leadership ability? Reflect on individual EI assessment results. Using Johns’ Model for Structured Reflection (Description, Reflection, Anticipatory, Insight) (Giese, 2016), reflect upon at least one work situation where your own EI broke down. What were the leadership implications? How can this be improved upon? The Emotional Intelligence Assignment Paper

NOTE: I will upload Emotional Intelligence Test score after clarificatio

Emotional and social intelligence influence nursing leadership and healthcare practices by addressing patient needs and promoting interpersonal interactions in the healthcare setting. Emotional Intelligence (EI) is closely related to social Intelligence (SI) and is sometimes combined to form emotional and social intelligence. Emotional intelligence is recognized under four competencies: self-awareness, self-management, social awareness and relationship management. The competencies promote understanding and management of individual and other people’s emotions. This paper compares and contrasts EI and SI and denotes the benefits of emotional and social intelligence and their impact on current and future leadership. Besides, the paper reflects on the emotional intelligence score based on John’s model of Structured reflection. The Emotional Intelligence Assignment Paper

Emotional and Social Intelligence

Social neuroscience studies link brain activity to the social setting influencing leadership traits. Social Intelligence (SI) is the ability to establish a rapport, understand people, and promote strong interpersonal relations. According to Goleman and Boyatzis (2008), social intelligence is guided by seven competencies: empathy, attunement, influence, organizational awareness, inspiration, developing others, and teamwork. In another account, Albrecht (2006) described five aspects of emotional intelligence: situational awareness, presence, authenticity, clarity and empathy. Social intelligence influences an individual ability to interact and connect with other people physically, emotionally and mentally. According to Goleman and Boyatzis (2008), limited studies on social intelligence in leadership performance have been identified despite its relevance in crises. The leaders’ social intelligence scores determine the quality of patient care. Goleman and Boyatzis (2008) affirmed that low social intelligence scorers result in unmet patient care needs and impair the quality-of-care delivery. Social Intelligence is crucial in the workplace, connecting the management, subordinates, and leaders with followers. It develops from the navigation in the social environment, fosters collaboration in the multidisciplinary healthcare team, and enhances individual experiences in group interactions. The Emotional Intelligence Assignment Paper

Emotional intelligence entails understanding and managing individual emotions and their impact on others. Cox (2018) acknowledged the contribution of intrinsic and extrinsic connection in fostering interpersonal relationships and defined emotional intelligence based on the ability to employ emotions in perceiving, understanding and managing various interactions. High emotional intelligence establishes the organization’s tone through employee satisfaction and engagement, reducing the turnover rate. Advanced emotional intelligence can advance individual career and organizational success by improving workplace communication and multidisciplinary collaboration. The Emotional Intelligence Assignment Paper

Emotional and social intelligence are different, although the discrepancies in social intelligence can be associated with a lack of EI development. However, they reflect their understanding of self and their interaction with other people. Johns (2009) emphasized the significance of reflection in practitioners by elaborating on the aspects of the reflective practice. Emotional intelligence reflects the ability to identify own and other people’s feelings. On the contrary, social intelligence depicts the social environment’s understanding and navigation. Besides, social intelligence can inform decision-making on future perspectives based on social experiences. EI intelligence is present-oriented and is closely linked to emotions and feelings. The scope of the intelligence also marked a significant difference between EI and SI. Emotional intelligence highlights interpersonal skills that arise as a subset of social intelligence which entails intrapersonal skills. In light, social intelligence is marked as a wider scope that includes emotional intelligence. The Emotional Intelligence Assignment Paper

Workplace Benefits of Social and Emotional Intelligence

            The components of emotional intelligence promote communication and decision making vital in leadership. Mansel and Einion (2019) noted self-awareness, self-management, social awareness, relationship management and social skills as the components of emotional intelligence. Social Intelligence offers an accommodative environment for the leaders and employees that enhance engagement, satisfaction and understanding. According to Mansel and Einion (2019), social intelligence promotes the workplace culture embracing communication among teams, leaders and employees. Stressful situations can affect health care delivery practices and quality, especially during a crisis. Strong social intelligence among nursing leaders exhibits stable emotional health and improved commitment to patient care despite the layoff threats (Mansel & Einion 2019). Workplace conflict resolution can benefit from the manager’s comprehension of EI and SI skills. According to Landry (2019)The Emotional Intelligence Assignment Paper, paying attention to other employees’ reactions and interaction begins with self-reflection, recognizing feelings and emotions aligning to the elements of emotional intelligence.

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Emotional intelligence promotes interpersonal relations crucial for interprofessional interactions. White and Grason (2019) highlighted the significance of EI in learning caring behavior and transposing the behavior into clinical practice. Although nursing is regarded as the most trusted and caring profession, there might be a disconnect in the actual experiences of patients and their families (White & Grason, 2019). As depicted by Landry (2019), self-awareness describes self-evaluation of the strengths and weaknesses and informs on the influence of emotions and feelings on the team’s performance. Landry (2019) noted the interconnection between self-awareness and self-management. Emotional resilience, especially in stressful moments, can validate self-management skills and embrace a positive attitude despite the setbacks. Lack of self-management skills can lead to outbursts and deteriorate the quality of interprofessional relations. White and Grason (2019) advocated integrating EI elements into nursing practices to enhance care and reconnection with patients in the care continuum. Pérez-Fuentes et al. (2018) The Emotional Intelligence Assignment Paper recognized that engagement in the healthcare setting requires a high level of emotional intelligence, stating that nurses with high emotional intelligence also exhibited high engagement promoted by the interpersonal factor. Despite the influence of self-awareness in emotional understanding and management, it also informs social awareness that recognizes the emotional differences in the social environment in relationship building and management.

Maddocks and Hughes (2019) described the impact of emotional intelligence on workplace practices over the years. Future workplaces need to embrace EI and SI to advocate for organizational success (Maddocks & Hughes, 2019). EI is imperative in predicting performance and enhancing resilience in high emotional work experiences (Maddocks & Hughes, 2019). EI improves resilience, reduces stress and enhances workplace well-being, promoting employee engagement and job satisfaction. Maddocks & Hughes (2019) recommended the inclusion of EI in the assessment and development of employees in workplaces. The implication of EI and SI in workplace relations streamlines the relationship between the leaders and the subordinates. EI and SI promote intrapersonal and interpersonal relationships vital to organizational success. The Emotional Intelligence Assignment Paper

Impact of Emotional Intelligence and Social Intelligence on Leadership

EI and SI directly impact leadership abilities by establishing common grounds for the subordinates and the leaders. The elements of EI depict self-reflection and social awareness as the key factors promoting relationship development. Kadagidze (2017) discussed the benefits of EI in higher education and academic leadership and derived that its traits related to empathy, responsible self-management, inspiring, and guiding others are applied in academic leadership. In light, EI is highly regarded as a requirement in high education academic leadership. Kadagidze (2017) cited that high EI scores are related to better interpersonal skills. Individuals exhibiting high emotional intelligence are change agents, considerate, self-aware, gracious, curious and understand how to interact and work to improve the working environment. Besides, leaders with high EI are positively evaluated by their peers, translating ion good workplace interactions.

EI intelligence moderates the activities of the employees and their leaders, establishing a conducive working environment. A study by Khalili (2017) cited the influence of EI in transformational leadership and organizational behavior, fostering the associations between leaders and employees. The EI and SI skills foster interpersonal interactions and promote communication that streamlines leadership practices. Besides, leaders with high emotional intelligence have an influential role in employee performance by recognizing the individual insights, strengths and weaknesses and aligning to the respective organizational goals. The Emotional Intelligence Assignment Paper

Mansel and Einion (2019) investigated the relationship between EI and nursing leadership. The study indicated that nurse leaders were less conversant with the concepts of EI, although their narratives depicted values of EI in their practice. However, Mansel and Einion (2019) pinpointed time, staffing levels and workplace pressures as the core barriers impeding the successful use of EI to become influential leaders. The EI values influence individual leadership qualities and commitment to streamlining workplace practices. Self-awareness and social awareness promote interpersonal understanding and facilitate in-depth knowledge of the social environment necessary for relationship building. The Emotional Intelligence Assignment Paper

Reflection on EI Assessment Results

John’s Reflective Model

The healthcare system experiences various conflicts ranging from staff and clinicians, patients and their families, health professionals, and physicians. The conflicts can be detrimental to the quality-of-service delivery interfering with employee engagement, satisfaction, and motivation. However, the conflicts can be used to trigger career development through personal growth, productivity, organizational changes, and innovations. Following the wide range of conflicts in the health care setting, nurse leaders are engaged in regular conflict resolution involving simple to complex controversies that can result in litigations. The paper applies John’s model of reflection in developing a well-structured reflection of a workplace experience that uses the various elements of EI noted in the assessment results.

Description of the Experience

I was day shift for one week when I realized I had made three consecutive handovers to Julian, a colleague on a night shift at the same time. The first three days of the week were intense, and I noted that I left some uncompleted work for Julian to take over during the shift changes. I perceived it as normal to have tasks overlapping since nursing is a continuous process that utilizes handovers to enhance continuity in care delivery. However, I noted growing tension with Julian, especially the reaction during the handover process. She was discontent with me leaving behind pending work. Although I wanted to react, I opted to ignore the tension for cooperation. The Emotional Intelligence Assignment Paper

Reflection

I noted the growing tension between us and opted to compromise to establish a mutual understanding. I figured out the involving task and cleared my schedule in some instances or left easy tasks pending to leverage her and clear the tension. However, I realized that my compromise was not a long-term solution, and I required a better strategy to counter the tension and foster our interprofessional relations. Based on the fact that each person has unique long-term professional goals, I imagined Julian, too, had individual goals. A compromise was not a solution to the workplace challenges since we were colleagues. We will be paired over and over again in the care continuum.

Anticipatory

Internal and external factors influenced my decision to compromise the tension and promote cooperation. I prefer to maintain a low profile and would not like to be at the center of any conflict and care about how people view me. I wouldn’t like people to refer to me as a troublemaker and a difficult person to work with. Besides, the disciplinary committee and the human resource department had contacted various training programs on mitigating workplace conflicts. I did not want to be on the top list of people with issues right after the training. In light, I preferred maintaining peaceful shift interactions that escalate the tension into a conflict. I feel I could have handled the pressure differently. Communication is an important aspect of relationship building. Therefore, I should have engaged Julian in a discussion and established a mutual solution by sharing our insights and perspectives to foster a long-term working relationship. Based on Giese (2016), self-reflection can aid mitigate the challenges in the practices in the clinical setting. Citing the healthcare biases for patients with obesity, Giese (2016) reiterated the significance of self-reflection in alleviating the biases in patient management. Communication and cooperation would provide better options for resolving the tension rather than compromising and overworking, which risks the quality of nursing care. The Emotional Intelligence Assignment Paper

Insights

The experience justified that workplace conflicts are inevitable and should be embraced and addressed based on individual emotions and feelings. One of the solutions to workplace conflicts, especially in my case establishing a mutual support base. The nursing profession demands a high-performance team to enhance conflict resolution outcomes and improve interpersonal relations to eliminate work-related stress. Besides, I noted that I have poor relationship management skills, which are crucial for workplace collaboration. According to Wain (2017), daily experiences create room for learning through reflection and allow for professional revalidation and development. I saw the need to integrate relationship management aspects of EI into my practices to enhance interpersonal relations and promote teamwork. Despite being a colleague and following each other on shifts, I failed to recognize an ample approach to handle the growing tension between Julian and me. I should have applied the competencies of relationship management that promote persuasion and listening with integrity and serve as change catalysts. Besides, the competencies advocate for collaborative conflict resolution and fostering professional relationships. The Emotional Intelligence Assignment Paper

Conclusion

The nursing profession is dynamic and multifaceted, exerting significant pressure on the practitioners. The demanding healthcare atmosphere may reflect in constant conflicts, which calls for amicable approaches to resolve and establish a collaborative environment. My case highlights some of the unavoidable conflicts in workplaces that require collaborative resolution to establish a common solution. However, I decided to compromise, which was just a short-term solution to the scenario likely to be repeated.

References

Albrecht, K. (2006). Social Intelligence: The new science of success. John Wiley & Sons.

Cox, K. M. (2018). Use of emotional Intelligence to enhance advanced practice registered nursing competencies. Journal of Nursing Education, 57(11), 648-654. https://doi.org/10.3928/01484834-20181022-04

Goleman, D., & Boyatzis, R. (2008). Social Intelligence and the biology of leadership. Harvard business review, 86(9), 74-81.

Johns, C. (2009). Becoming a reflective practitioner. John Wiley & Sons.

Kadagidze, L. (2017). Benefits of Emotional Intelligence in Higher Education and Academic Leadership. In 7th EURASIAN MULTIDISCIPLINARY FORUM, EMF 2017 6-7 October, Tbilisi, Georgia (p. 6).

Khalili, A. (2017). Transformational leadership and organizational citizenship behavior: The moderating role of emotional intelligence. Leadership & Organization Development Journal. https://doi.org/10.1108/LODJ-11-2016-0269

Landry, L. (2019). Emotional Intelligence in Leadership: Why It’s Important. Business Insights Blog. Retrieved 6 July 2022, from https://online.hbs.edu/blog/post/emotional-intelligence-in-leadership.

Maddocks, J., & Hughes, D. (2019). The impact of Emotional Intelligence in the workplace.

Mansel, B., & Einion, A. (2019). ‘It’s the relationship you develop with them’: emotional intelligence in nurse leadership. A qualitative study. British Journal of Nursing, 28(21), 1400-1408. The Emotional Intelligence Assignment Paper

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Pérez-Fuentes, M. D. C., Molero Jurado, M. D. M., Gázquez Linares, J. J., & Oropesa Ruiz, N. F. (2018). The role of emotional intelligence in engagement in nurses. International journal of environmental research and public health, 15(9), 1915. https://doi.org/10.3390/ijerph15091915

Wain, A. (2017). Learning through reflection. British Journal of Midwifery, 25(10), 662-666. https://doi.org/10.12968/bjom.2017.25.10.662

White, D. E., & Grason, S. (2019). The importance of emotional intelligence in nursing care. Journal of Comprehensive Nursing Research and Care, 4(152), 1-3. https://doi.org/10.33790/jcnrc1100152 The Emotional Intelligence Assignment Paper